Effective from 30 September 2026
Privacy Policy
This page explains how parkingmelbourneairportc.com handles personal information when you use it. We are an independent guide to Melbourne Airport parking: travellers use this site to compare on-site car parks, read terminal and shuttle notes, and get in touch with questions before they prebook.
We are not operated by Melbourne Airport and we do not take bookings or payments. This policy covers this website only — what we collect, why we collect it, how long we keep it, and how to ask us about your information.
At a glance
- What we collect
- Your name, email address and the message you send through the site.
- Card details
- We never ask for them. No parking booking or payment happens on this site.
- Who we share with
- Nobody, except to run the site or where the law requires it.
- How to reach us
- Through the Contact page or +61 3 9297 1600, open 24 hours.
Information we collect
We collect the information you choose to give us. In practice this usually means a name, an email address and whatever you write in your message when you get in touch through the site. If you send a parking question, that message may also contain travel dates, a flight time, or the terminal you are using — but only because you included them yourself.
We do not ask for payment information, and we do not store card details. This site does not process airport parking bookings or payments of any kind, so there is no checkout here and no card field to fill in. Any booking you make later happens directly with the airport through its own channels.
Like most websites, our server and any analytics tool we use record basic technical data such as the pages viewed, the approximate region a visit came from, and the browser type. That information is aggregated and is not used to identify you personally.
Using your details
How we use your information
The main use is simple: reading your message and getting back to you. If you ask about a specific car park, terminal or shuttle, we use the details you gave us to answer accurately rather than in general terms.
We do not sell personal information. We do not pass it to advertisers or use it for advertising that has nothing to do with your enquiry. We do not add you to a mailing list or send marketing messages unless you have specifically asked to be contacted for that reason.
If you would rather not send a written message at all, you can call the number on our contact details instead. Nothing on this site requires you to submit a form.
What we do with a message
- 01 It arrives in a mailbox only our team can open.
- 02 We read it, check the parking details that apply, and reply.
- 03 If you follow up, the earlier thread helps us stay consistent.
- 04 Once the question is settled, the message is no longer needed.
Cookies and similar technologies
A cookie is a small file a website asks your browser to store. The site may use them for basic functionality, such as remembering a consent choice, and to understand in aggregate which pages travellers visit and where they leave.
Cookies on their own do not identify you. You can block, limit or delete them in your browser settings at any time, and you can clear them between visits. Blocking some cookies may change how parts of the site behave, such as keeping a preference in place between pages.
Cookie Policy in full
Sharing and disclosure
We do not share your personal information with third parties except in two situations: where it is needed to keep the site running or to answer your enquiry, or where we are required to do so by law. Service providers who help us host the site or handle email are bound to use your information only for that purpose.
Because this site does not take airport parking bookings, we never pass your details to a car park operator on your behalf. If you go on to book parking at Melbourne Airport, you do that directly with the airport through its own channels, and the airport's own privacy terms apply to that booking.
Where your details do not go
- No sale or rental of personal information to any list broker or advertiser.
- No sharing with a car park operator because you sent us a question.
- No transfer of your details into a booking record, because we hold none.
- No cross-site advertising profile built from your visit here.
Retention and security
We keep enquiry information only as long as it is needed to handle your question and any follow-up, then delete or anonymise it. We take reasonable technical and organisational steps to protect what we hold, and we handle personal data in line with applicable Australian privacy requirements.
No method of sending or storing information is completely secure, so we cannot promise absolute security. What we can do is limit the amount we hold in the first place, restrict who can open it, and remove it once the question is closed.
+61 3 9297 1600 · open 24 hours, 7 days
Your choices and requests
You can ask to see the personal information we hold about you, ask us to correct it, ask us to delete it, or ask us to stop contacting you. You do not need to give a reason.
Use the contact details on our Contact page and describe what you need. We will respond within a reasonable period. If your request relates to a parking booking, contact Melbourne Airport directly, because we do not hold booking records.
Make a data requestHow do I ask to see what you hold about me?
Send a message through the Contact page and say that you want a copy of the information we hold about you. Give us the email address you used originally if you can remember it, so we can match the enquiry. We do not charge for a request and we do not ask you to explain why you want it.
Can you remove a message or email address?
Yes. Ask us to delete the enquiry and we will remove it from our mailbox, or anonymise it if we need to keep a record that a question was handled. If a reply is still in progress, we will finish that first unless you tell us to stop.
Do you know anything about my airport parking booking?
No. We never see your booking, entry time, bay or payment because prebooking happens with the airport, not with us. For anything about a booking, a charge or a barrier issue, Melbourne Airport is the right place to ask.
Will this policy change?
It may. If the way the site works changes, or if legal requirements change, we will update this page and revise the effective date shown at the top. Continuing to use the site after an update means you accept the revised policy.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes in how the site operates or in legal requirements. When we do, we revise the effective information at the top of this page. Continued use of the site after an update indicates acceptance of the revised policy. If you have questions about this policy, reach us through the Contact page.
Where to go next
Contact details
Prebook Melbourne Airport Parking
Level 2, Terminal 2, Departure Drive
Melbourne Airport, VIC 3045, Australia
+61 3 9297 1600
Open 24 hours, 7 days a week
The office address above belongs to the site team, not to a car park entry. If you are driving in and looking for an entry point, terminal access or a shuttle stop, start with the terminal parking guide and the prebooking walkthrough — those pages cover entry booms, terminal links and courtesy bus cadence for Melbourne Airport parking.